PRIVACY POLICY

At MONTANA Design Agency, your privacy matters. This policy outlines how personal information is collected, used, and shared when you visit or interact with our website. We are based in Ontario, Canada, and committed to protecting your personal data with transparency and care.

How We Use Your Information

We may collect and use personal information when you:

  • Create an account

  • Fill out a form on our website

  • Purchase workshops, courses, digital downloads, or products

  • Subscribe to newsletters

  • Respond to surveys or marketing communications

  • Browse the site or use interactive features

We use your information to:

  • Provide a better customer experience

  • Process transactions efficiently

  • Send email newsletters and promotional content (if you opt in)

  • Identify returning visitors to our website

  • Fulfill product and service orders or process returns

  • Improve our services and offerings

  • Conduct analytics

  • Respond to support requests or inquiries

  • Manage internal administration and client relationships

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our communications.

Where We Store Personal Information

We use Squarespace and Flodesk as third-party platforms to deliver content, process purchases, and manage communications. These platforms store your information securely and are not permitted to use it beyond the scope of supporting our business.

Payments processed through our site may be handled by Stripe or PayPal, depending on your selection. You can review Stripe's GDPR compliance here: https://stripe.com/guides/general-data-protection-regulation

How We Protect Your Information

We use secure networks and limit access to personal information to authorized individuals only. When you access your account or make a purchase, your data is transmitted via secure servers.

While we use reasonable security measures, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute protection.

If you create an account, you are responsible for maintaining your password confidentiality. Notify us immediately of any unauthorized access.

In the event of a data breach, we will inform you by email, phone, or in writing, as permitted by law.

Cookies and Analytics

We use cookies and Google Analytics to improve your website experience. Cookies help us understand how visitors interact with our site so we can offer more relevant content and smoother navigation.

Analytics data is anonymized where possible and never used to personally identify you. However, data linked to an IP address or customer account may be considered personal and is treated as such.

You can learn more about Google Analytics and GDPR compliance here:
https://privacy.google.com/businesses/compliance/#?modal_active=none

Questions about cookies? Email us at montana@createwithmontana.com

Disclosure of Your Information

We do not sell, trade, or share your personal information with outside parties, except:

  • With service providers who support our business (e.g., hosting, payment processing, email platforms)

  • With your consent, for any other third-party collaboration

  • As required by law, court orders, or legal processes

  • To protect the rights, property, or safety of MONTANA Design Agency, its users, or others

Your Rights & Choices

As a resident of Canada, you have rights regarding your personal data, including:

  • Access: You may request access to your personal information at any time

  • Corrections: You may update or correct your account information

  • Deletion: You may request that we delete your personal information, subject to our legal obligations

  • Consent Revocation: You may withdraw your consent at any time, though this may limit the services we can offer

  • Promotional Emails: Unsubscribe anytime via the link in our emails

To make any of these requests, contact us at: montana@createwithmontana.com

Third-Party Links

We may occasionally link to third-party websites or tools. These sites operate independently and have their own privacy policies. We are not responsible for their practices but welcome feedback if any link appears broken or problematic.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be clearly noted on our website, and we will respect the policy that was in place at the time your data was collected unless you consent to a new version.

Contact Us

If you have questions about this policy or how your personal information is handled, contact:

Montana
Founder, MONTANA Design Agency
montana@createwithmontana.com

Terms and Conditions

Please refer to our Terms and Conditions for more details on the use of this website, including disclaimers and limitations of liability.

Your Consent

By using our website, you consent to the terms outlined in this privacy policy.